Terms of Use

Welcome to the Umar Traders website. These Terms of Use govern your access to and use of our website, services, enquiry forms, quotation requests, and any online ordering or payment features made available through the website.

By accessing or using this website, you agree to follow these Terms of Use. If you do not agree with them, please do not use the website.

1. About Umar Traders

Umar Traders provides procurement, sourcing, contracting, and supply solutions in Pakistan. Our services may include government procurement, tender participation, IT equipment supply, stationery solutions, printing services, and general supply services for organisations, institutions, and businesses.

2. Eligibility and Acceptable Use

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website for fraud, abuse, or unlawful activity
• Submit false, misleading, or unauthorised information
• Attempt to gain unauthorised access to the website, forms, systems, or accounts
• Introduce malware, malicious code, or harmful material
• Interfere with the operation, security, or availability of the website
• Copy, scrape, reproduce, or commercially exploit website content without permission
• Use our name, branding, content, or services to mislead another person
• Submit confidential information that you are not authorised to disclose

We may restrict or suspend access where we reasonably believe that a visitor has violated these Terms, created a security risk, or misused the website.

3. Enquiries, Consultations, and Quote Requests

Information submitted through an enquiry or quotation form should be accurate, complete, and current. Submitting a form does not guarantee that Umar Traders will accept the request, provide a quote, or enter into a contract.

Any quotation, estimate, proposal, product availability, delivery date, or service description provided through the website is subject to confirmation. Unless expressly stated otherwise in writing, website information and preliminary quotes are not a final offer or binding purchase agreement.

We may request additional information before confirming a quotation or supply arrangement. A binding agreement will arise only when the relevant terms have been confirmed in writing by an authorised representative of Umar Traders.

4. Products, Services, and Availability

We aim to keep website information accurate and up to date, but product specifications, images, availability, pricing, delivery estimates, and service descriptions may change without notice.

Equivalent or updated products may sometimes be offered where the originally requested product is unavailable, subject to customer approval and the agreed terms. We reserve the right to correct errors, update information, or withdraw a product or service from the website.

5. Online Orders and Payments

Where online ordering or payment functionality is available:

• You must provide accurate billing, delivery, and contact information.
• You confirm that you are authorised to use the selected payment method.
• An order is not accepted until Umar Traders confirms it in writing or through the applicable ordering system.
• Prices, taxes, delivery charges, payment methods, and refund terms should be reviewed before completing an order.
• Payment processing may be handled by a third-party payment provider under that provider’s terms and privacy policy.
• We may cancel or decline an order where information is inaccurate, payment is not authorised, goods are unavailable, or a pricing or technical error has occurred.

Unless a separate written agreement states otherwise, payment, delivery, inspection, returns, cancellations, and refunds will be governed by the terms communicated with the relevant quotation or order confirmation.

6. Delivery and Performance

Delivery dates and completion estimates are provided in good faith and may be affected by product availability, supplier delays, transport conditions, government requirements, force majeure events, or information supplied by the customer.

You are responsible for providing accurate delivery details and ensuring that the recipient is available to receive a delivery. Any special delivery, installation, inspection, or documentation requirements should be agreed in writing before the order is confirmed.

7. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Umar Traders. This includes text, logos, branding, graphics, photographs, layouts, service descriptions, designs, documents, and other materials.

You may view and use the website for your personal or internal business purposes. You may not, without our prior written permission:

• Reproduce, republish, modify, or distribute website content
• Use our logo, name, or branding commercially
• Copy website layouts, graphics, or service materials
• Create a misleading association with Umar Traders
• Remove copyright, trademark, or other ownership notices

All rights not expressly granted in these Terms are reserved by Umar Traders and its licensors.

8. Customer-Submitted Content

If you submit text, files, images, specifications, or other material to us, you confirm that:

• You own the material or have permission to submit it.
• It does not violate another person’s rights.
• It is not unlawful, defamatory, fraudulent, or harmful.
• Umar Traders may use it as reasonably necessary to review and respond to your enquiry, prepare a quotation, provide services, or fulfil an order.

You remain responsible for the accuracy and legality of material you submit.

9. Website Accuracy and Availability

We try to provide useful and accurate website content, but the website is provided on an “as available” and “as is” basis to the extent permitted by law.

We do not guarantee that:

• The website will always be available, uninterrupted, or error-free
• All content will be complete, current, or suitable for your specific purpose
• The website will be free from malware or other harmful components
• A particular product, service, result, or delivery date will be available

We may update, suspend, remove, or change any part of the website without notice.

10. Third-Party Services and Links

The website may use or refer to third-party services, including payment, email, hosting, analytics, security, spam-prevention, or other technical providers. Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the availability, content, security, or practices of third-party websites or services that we do not control. A link or reference does not necessarily mean that Umar Traders endorses the third party.

11. Liability Limitations

To the maximum extent permitted by applicable law, Umar Traders will not be responsible for indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, contracts, business opportunities, goodwill, data, or anticipated savings arising from or connected with your use of the website or reliance on website content.

We will not be responsible for delay, failure, or loss caused by events outside our reasonable control, including supplier interruptions, transport delays, telecommunications failures, cyber incidents, natural events, government action, strikes, or other force majeure events.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud or other non-excludable liability under applicable law.

12. Indemnity

To the extent permitted by law, you agree to compensate Umar Traders for reasonable losses, claims, costs, and expenses arising from your unlawful use of the website, breach of these Terms, infringement of another person’s rights, or submission of unauthorised or misleading information.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using contact, quotation, or ordering features, you acknowledge that your information may be processed as described in that policy.

14. Suspension and Termination

We may suspend or terminate access to the website or refuse a transaction if necessary to protect the website, our customers, our business, or third parties, or if you breach these Terms.

Any provisions that by their nature should continue after termination, including intellectual property, liability limitations, indemnity, and dispute provisions, will remain effective.

15. Governing Law and Dispute Resolution

These Terms are intended to be governed by the laws of Pakistan, unless applicable law requires otherwise.

If a dispute arises, the parties should first attempt to resolve it through good-faith discussions. You may contact Umar Traders with the details of the dispute, and we will review the matter and try to reach a practical resolution.

If the dispute cannot be resolved through discussion, it may be submitted to the courts or other dispute-resolution forum with appropriate jurisdiction in Pakistan. The final choice of court, venue, arbitration procedure, and governing law should be confirmed by a qualified attorney before publication.

16. Changes to These Terms

We may update these Terms of Use when our website, services, ordering process, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Your continued use of the website after an update means that you accept the revised Terms, to the extent permitted by law.

17. Contact Us

If you have a question about these Terms of Use, an enquiry, an order, or a quotation, contact us:

Umar Traders
29 Kabeer Street, Urdu Bazar, Lahore, Pakistan
Email: info@umar-traders.com
Phone: +92-301-4655102
Phone: +92-315-4777909